Last Updated: August 27, 2025
By listing Private Railcar Services on the Halloway Platform, you agree to abide by our terms and policies, including our Terms of Service, which we reserve the right to enforce at our sole discretion. In the event of repeated or severe violations, we may suspend or permanently deactivate a user’s listings or account. In order to protect our community, we prohibit the following behaviors that are listed below.
The includes:
Asking or encouraging users to move current, future, or repeat reservations (including reservation extensions) off of the Halloway Platform
Including links that take people off of the Halloway Platform in listings or messages
Offering or soliciting discounts to book off of the Halloway Platform
Canceling existing full or partial reservations to rebook off of the Halloway Platform
This includes:
Failing to include any mandatory fees in the pricing fields provided by the Halloway Platform or otherwise causing the total price at checkout to be inaccurate
Mandatory fees are costs that guests must pay given the reservation’s trip itinerary, accommodation types, and guest count. Examples of mandatory fees include railcar daily rates, mileage fees, passthrough host railroad fees, and fees for hiring onboard staff, and taxes (see exception below).
All mandatory fees must be included in the railcar’s daily rate or the excursion’s listed ticket price, depending on the type of listing.
Failing to use the Halloway Platform’s “Change reservation” tool to collect payment for modifications to trip itineraries, accommodation types, or guest count.
Exception
In locations where Lunatrain does not collect taxes or where Operators are legally required to collect them directly from Guests, Operators must disclose taxes in the listing description.
Requesting, sending, or receiving payments outside of the Halloway Platform is prohibited. This includes the cost of the reservation and fee payments related to reservations.
Exceptions
In locations where Lunatrain does not collect taxes or where Operators are legally required to collect them directly from Guests, Operators are permitted to collect disclosed taxes off of the Halloway Platform.
This includes:
Asking Guests for contact information prior to booking; all guest communications prior to booking must be on the Halloway Platform
Asking Guests for contact information after a booking in order to run credit checks or background checks
Asking Guests to send photos of their government ID prior to arrival except where required for legal or compliance reasons as outlined below
Using contact information provided by Lunatrain for other purposes that violate our Terms of Service
Selling, sharing, or using Guest contact information for marketing communications or signing guests up for email lists
Exceptions
After accepting a booking, you may ask a Guest to confirm that the contact information provided by Lunatrain is an appropriate way to get in touch during their trip or if the Guest requests an alternative or communication after booking
You may use an alternative means of communicating with a guest if requested by a guest after booking (ex: chat app), however, you must ensure such communications comply with the other requirements of this policy