Damage Policy

In most cases, Guests are not responsible for damage to Private Railcars that occur in the regular course of business. However, in instances where damage occurs due to intentional or negligent behavior from a Guest, an Operator may request reimbursement from the Guest for those damages.

When damage occurs during a Private Railcar Service, the Operator must send a written description of the damage and an estimated cost to repair (the “Damage Report”) to Halloway within 30 days of the end of the Reservation. Halloway will review the Damage Report and assess the claim in good faith. Should Halloway find the Damage Report to be true and reasonable, Halloway will request payment from the Guest for the estimated cost to repair (the “Damage Request”) and remit any amount paid to the Operator.

The Damage Policy is not an insurance policy and Halloway does not cover Operators for damages. Halloway strongly recommends Operators carry insurance that covers damages to private railcars and other equipment.