Last Updated: August 27, 2025
In most cases, Guests are not responsible for damage to Private Railcars that occur in the regular course of business. However, in instances where damage occurs due to intentional or negligent behavior from a Guest, an Operator may request reimbursement from the Guest for those damages.
When damage occurs during a Private Railcar Service, the Operator must send a written description of the damage and an estimated cost to repair (the “Damage Report”) to Lunatrain within 30 days of the end of the Reservation. Lunatrain will review the Damage Report and assess the claim in good faith. Should Lunatrain find the Damage Report to be true and reasonable, Lunatrain will request payment from the Guest for the estimated cost to repair (the “Damage Request”) and remit any amount paid to the Operator.
The Damage Policy is not an insurance policy and Lunatrain does not cover Operators for damages. Lunatrain strongly recommends Operators carry insurance that covers damages to private railcars and other equipment.