This Cancellation Policy describes how and when Guests (“you”, and “your”) are entitled to cancel their Reservation for a full or partial refund. Reservations that are cancelled due to adverse events may be covered by the Major Disruptive Events Policy. Any refund that may be owed to you will be issued only to the payment method used to make the Reservation.

This cancellation policy applies only if the Operator which you have contracted with for your Reservation has not provided a different cancellation policy. In that case, the Operator’s cancellation policy shall take precedence over this Cancellation Policy.

Private Charter Cancellation Policy

Reservations for Private Charters that are planned to your specification and itinerary and are subject to this Private Charter Cancellation Policy. Planning a Private Charter requires a significant investment of resources and time from the Operator, and must be planned far in advance. Cancelling Reservations can cause Operators to incur significant penalties from host railroads and other partners.

Reservations for Private Charters that are cancelled prior to the first day of the Reservation may be subject to a cancellation charge. The amount of the cancellation charge shall be determined as shown in the table below and shall vary depending on how far in advance of the Reservation the Operator receives notice of cancellation.

IF CANCELLATION IS MADE	CANCELLATION CHARGE
Within 48 hours of making the reservation	No charge (except for non-refundable deposit amounts or platform fee(s))
120 days or more prior to the first day of the reservation	No charge (except for non-refundable deposit amounts or platform fee(s))
119 to 61 days	25% of total price
60 to 36 days	50% of total price
35 days or less	100% of total price (no refund)

Ticketed Excursion Cancellation Policy

Reservations which are sold by Operators on a per-ticket basis are subject to this Ticketed Excursion Cancellation Policy. Reservations for Ticketed Excursions that are cancelled prior to the first day of the Reservation may be subject to a cancellation charge. The amount of the cancellation charge shall be determined as shown in the table below and shall vary depending on how far in advance of the Reservation the Operator receives notice of cancellation.

FOR 1 TO 4 DAYS EXCURSIONS – IF CANCELLATION IS MADE	CANCELLATION CHARGE
Within 48 hours of making the reservation	No charge (except for non-refundable deposit amounts or platform fee(s))
90 days or more prior to the first day of the reservation	No charge (except for non-refundable deposit amounts or platform fee(s))
89 to 36 days	50% of total price
35 days or less	100% of total price (no refund)

FOR 5 DAYS OR LONGER EXCURSIONS – IF CANCELLATION IS MADE	CANCELLATION CHARGE
Within 48 hours of making the reservation	No charge (except for non-refundable deposit amounts or platform fee(s))
120 days or more prior to the first day of the reservation	No charge (except for non-refundable deposit amounts or platform fee(s))
119 to 61 days	25% of total price
60 to 36 days	50% of total price
35 days or less	100% of total price (no refund)